ISO 10002
Ensure complaints are handled appropriately throughout your organization to prioritize customer satisfaction.
Improved customer satisfaction and loyalty
ISO 10002 helps organizations address customer complaints promptly and efficiently, leading to increased customer satisfaction. Effective complaint management can build trust and loyalty among customers who see their issues resolved effectively.
Build trust
Foster loyalty
Improve business
Legal compliance and reputational management
Compliance with ISO 10002 can help organizations meet legal and regulatory requirements related to customer complaints. Efficient complaint resolution can protect and enhance an organization's reputation in the market, a crucial component of business success.
Ensure compliance
Protect reputation
Maintain revenue
Cost reduction and competitive advantage
Effective complaint management can lead to cost savings by preventing future complaints and minimizing litigation risks. Organizations that adhere to ISO 10002 are more likely to gain a competitive edge by demonstrating their commitment to customer satisfaction.
Save money
Reduce risk
Remain competitive
Meeting the requirements of ISO 10002
ISO 10002 compliance involves adhering to international standards for effective customer complaint management, including structured processes, employee involvement, feedback analysis, and continuous improvement. It showcases an organization's commitment to resolving complaints efficiently and enhancing overall customer satisfaction.
ISO 10002 requirements
Ideagen Quality Management solution
Develop a documented QMS aligned with ISO 10002 standards, including policies and procedures for complaint handling, customer feedback, and continuous improvement.
Robust document control is central to Ideagen Quality Management. Documents can be stored and tracked centrally and pulled up at a moment’s notice.
Integrate ISO 10002 principles into your organization's operations, ensuring effective complaint management, customer satisfaction, and a focus on continuous improvement.
Non-conformance management is made simple with Ideagen Quality Management, and a 360-degree view of risks can be created and visualized with the software.
Select a reputable certification body accredited to certify organizations for ISO 10002 compliance by recognized accreditation bodies.
Reporting and analysis functionality within Ideagen Quality Management makes the identification of trends and key areas for process improvement easy.
Engage in the certification process, which includes an initial certification audit, addressing any non-conformities, and maintaining ongoing compliance through periodic surveillance audits.
Ideagen Quality Management has a user-friendly module for tracking and managing training and competency of staff. Training is assigned automatically for convenience.
ISO 10002 FAQs
ISO 10002 certification is not a universal requirement for businesses but should be considered based on factors such as customer expectations, industry standards, regulatory obligations, and the desire to gain a competitive edge.
ISO 10002 certification is provided by accredited certification bodies. These certification bodies are independent organizations that have been authorized to assess and certify organizations for compliance with ISO 10002 standards.
You can find a list of accredited certification bodies through your national accreditation body or by searching online directories.
The difficulty of attaining ISO 10002 accreditation varies depending on factors like organization size, complexity, and the state of existing quality management systems.
Smaller, less complex organizations with robust QMS foundations may find it less challenging, whereas larger or more complex organizations might face a steeper learning curve.
QMS software is not a strict requirement for compliance with ISO 10002, but it can greatly facilitate the process by automating tasks, centralizing data, and supporting continuous improvement efforts, making it a valuable tool for organizations striving to meet quality standards effectively and efficiently.
No, ISO 10002 does not override local regulations and requirements. ISO standards, including ISO 10002, are voluntary international standards meant to provide best practices and guidelines. Organizations may choose to implement ISO standards to improve their processes and demonstrate commitment to certain quality principles.
However, local regulations and legal requirements take precedence, and organizations must ensure they comply with all applicable laws and regulations in their specific geographic and industry context.
Ideagen's Quality Management solutions can support your accreditation journey by providing robust tools for document management, process automation, and complaint management.
These features assist in creating, organizing, and maintaining the documentation needed for accreditation, including ISO 10002 compliance.
Additional resources
Expand your ISO 10002 knowledge with our additional reading