Ensuring document consistency across multiple sites

Introduction

NRL, with a vision to set the benchmark for quality standards in the region, sought to streamline its document management processes. Managing documents across multiple laboratories in Abu Dhabi and Dubai posed challenges, particularly as NRL was in the process of expanding its network. Consistency and control over document management became paramount, prompting NRL to seek a scalable solution.

The challenge

NRL faced several challenges due to its manual document management processes, including:

• Struggling to maintain consistency across different sites, which made it difficult to ensure that all staff had access to the correct versions of documents
• Experiencing limited visibility in tracking document lifecycles, which complicated reviews and updates
• Facing scalability issues as the organization expanded, requiring a solution that could support growth while maintaining operational standards

Finding the right solution

NRL selected Ideagen for its ability to:

• Centralize document management across all locations, ensuring that all processes and SOPs were stored in one unified platform
• Automate document workflows to speed up the review and approval process, which was critical across geographically dispersed teams
• Support the organization's growth by providing a scalable solution that could easily integrate additional laboratories into the system

Implementation and impact

By centralizing and automating their document management with Ideagen, NRL not only achieved consistency but also empowered their staff across all locations to access and manage documents efficiently. The system's scalability allowed NRL to seamlessly integrate new laboratories, ensuring that every location operated under the same standards and protocols.

Overall, the implementation led to:

• Streamlined document workflows through automation, which accelerated the document approval process
• Improved visibility and tracking of document lifecycles, ensuring compliance and reducing the risk of outdated documents being used
• Secured data management with regular backups that safeguarded critical documents, supporting uninterrupted operations even during system failures