South Tees NHS Trust: Modernizing quality management

Introduction

South Tees NHS Foundation Trust is one of Europe’s most modern hospitals, offering a wide range of district general and specialist services. The Medical Physics Department, part of this vast network, required a modern solution to replace their outdated, paper-based QMS, which was proving inadequate as service delivery increased and procedures became more complex.

The challenge

Before implementing Ideagen, South Tees NHS Trust faced several challenges:

• The paper-based document management system made it difficult to locate necessary documents, leading to inefficiencies.
• Maintaining compliance with ISO 9001:2008 and other regulatory standards was becoming increasingly challenging with the outdated system.
• The manual nature of the system hindered staff involvement in quality management processes, reducing overall effectiveness.

Finding the right solution

South Tees NHS Trust selected Ideagen for its ability to:

• Centralize document management and improve accessibility across multiple departments.
• Facilitate compliance with ISO 9001:2008 and other regulatory standards.
• Enhance staff engagement by simplifying quality management processes and encouraging active participation.

Implementation and impact

Implementing Ideagen at South Tees NHS Trust led to significant improvements:

• Streamlined document management with quick and easy access to documentation using keyword searches.
• Enhanced compliance with ISO 9001:2008 requirements across multiple departments, ensuring consistent quality standards.
• Increased staff engagement as the system encouraged active participation in the quality management process.