Turning the page on paper-based processes

Introduction

Butterworth Laboratories Ltd, known for its top-tier cGMP analysis services, realized that their existing paper-based quality management system was no longer sustainable. The organization sought to improve the visibility and management of their corrective and preventive actions (CAPA) and streamline overall quality management.

The challenge

Managing quality records across multiple, disconnected paper-based systems led to inefficiencies and delays in closing CAPA

actions. The lack of a centralized system resulted in poor visibility, making it difficult to ensure that all quality processes were being followed correctly.

Finding the right solution

Butterworth Laboratories needed a solution that could unify their quality management processes into a single, accessible system. Ideagen was chosen for its ability to manage non-conformities, out-of-specification investigations, internal audits, and CAPA within one platform.

Implementation and impact

Following the implementation, Butterworth Laboratories saw significant improvements in their quality management processes:

• Centralized all quality management tasks into a single, cohesive system, ensuring no aspect of quality was overlooked. 
• Enhanced visibility and ownership of Quality Records across the organization, leading to better accountability and traceability. 
• Simplified the analysis process, making it easier to spot trends and address issues promptly. 
• Eliminated the risk of losing important records by transitioning from paper-based processes to a fully digital system.