Document management for global standards and regulations
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Achieving MHRA accreditation
Symbiosis Pharmaceutical Services, a specialist in manufacturing novel injectable pharmaceuticals, required a robust quality management system to secure their MHRA license and streamline their compliance activities. They turned to Ideagen for a solution that could not only help them gain the necessary accreditation but also ensure ongoing regulatory compliance.

Key achievements

Secured MHRA accreditation
Centralized documentation management

Enhanced compliance capabilities
Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreIntroduction
Symbiosis Pharmaceutical Services, based in Scotland, is a leading contract manufacturer specializing in the production of novel injectable pharmaceuticals for clinical trials. With clients across the biotechnology sector, the company needed a robust quality management system to meet stringent regulatory requirements, including obtaining an MHRA license.
The challenge
As a growing company focused on sterile pharmaceutical manufacturing, Symbiosis faced the challenge of meeting MHRA requirements to begin production. The existing quality management processes were insufficient to meet the rigorous standards set by the regulator. The need for a centralized, electronic system to manage compliance activities such as document control, auditing and corrective actions was clear.
Finding the right solution
Symbiosis chose Ideagen as the solution that could meet their compliance needs while being flexible enough to adapt to their specific business processes. The decision was driven by Ideagen’s ability to streamline documentation management, automate workflows and provide a solid framework for regulatory audits.
Implementation and impact
The Ideagen implementation at Symbiosis Pharmaceutical Services was strategically executed for seamless integration. A needs assessment identified key areas for improvement, followed by tailored configuration and training to align with their quality management requirements.
- Training enabled staff to maximize Ideagen from day one
- Tailored configuration ensured smooth integration with existing workflows
- Centralized document management improved access and control over versioning and approvals
The impact was transformative, automating processes, securing MHRA accreditation, and ensuring ongoing compliance. This allowed Symbiosis to reduce time and resources spent on quality management, enabling a focus on higher-value activities.
[Ideagen] is more than a contribution to our quality system - it Is our quality framework and enables us to structure our processes in a way that we require.
Murray McKay - Quality Director, Symbiosis Pharmaceutical Services
Real results
With Ideagen fully embedded into their operations, Symbiosis has not only secured their MHRA license but also set a strong foundation for future regulatory challenges. The system continues to play a crucial role in maintaining the company’s reputation for quality and compliance.
Centralized all compliance documentation, streamlining document control processes
Enhanced audit readiness with structured processes that meet MHRA requirements
Integrated Ideagen into daily operations, ensuring continuous regulatory compliance and audit preparedness
Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreAbout Symbiosis Pharmaceutical Services
Symbiosis Pharmaceutical Services is a leading small-scale contract manufacturer of injectable pharmaceuticals for clinical trials. The company specializes in the GMP manufacture of liquid, lyophilized, cytotoxic, conventional, and biological pharmaceuticals.
- Founded 2011
- Headquarters Stirling, Scotland

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