Interacoustics: Tuning up quality for global compliance

Introduction

Interacoustics designs and manufactures audiological equipment used worldwide. To meet the strict requirements of international regulations, they needed a comprehensive quality management system (QMS) that could unify and streamline their compliance activities.

The challenge

Interacoustics faced several challenges with their previous manual processes:

• Managing complex regulatory compliance across multiple global locations.
• Ensuring consistency and accuracy in document control and auditing.
• Identifying opportunities for continual improvement in their quality management processes.

Finding the right solution

Interacoustics selected Ideagen Quality Management due to its ability to centralize and automate quality management activities.

The solution offered: 

• Seamless scalability to meet the needs of all global offices. 
• Comprehensive compliance management tailored to international standards. 
• Integration across various departments, from production to management.

Implementation and impact

The implementation significantly transformed Interacoustics' quality management: 

• Automated workflows replaced manual processes, reducing time spent on document control and auditing. 
• Centralized data management ensured up-to-date and accurate information, improving visibility and control. 
• Expanded system adoption beyond the quality department, integrating Ideagen into production, design, marketing, and management.
•  Proactive improvement tracking allowed for identifying and addressing potential issues early, enhancing overall quality and compliance.