Whyte & Mackay: Enhancing compliance and efficiency

Introduction

Based in Scotland and founded in 1844, Whyte & Mackay produces single malt and blended Scotch whiskies, liqueurs, and vodkas, with some major global brands. The company needed a robust system to manage document control, particularly ahead of BRC inspections, as documentation was previously scattered across various directories, making recovery time-consuming and stressful. 

The challenge

• Document control issues ahead of BRC inspections
• Key documentation stored in various directories, causing recovery delays
• Need to improve quality, safety and compliance management

The solution

Whyte & Mackay selected Ideagen's Quality Management system for:

• Integrated nature, allowing seamless movement through documents, CA/PA modules and audits
• Stage-managed processes that automate communications and actions
• Capability to centralize documentation and streamline processes

Implementation and impact

Before, Whyte & Mackay struggled with managing compliance and quality processes using disjointed, manual systems. The transition provided an integrated, automated solution that centralized documentation and streamlined processes. This transformation enabled Whyte & Mackay to demonstrate compliance more effectively and manage suppliers efficiently, ensuring high standards across their operations.

With Ideagen, Whyte & Mackay:

• Centralized all documentation, making it easily accessible before and during inspections
• Enhanced company-wide ownership of the quality system due to the easy-to-use interface
• Extended the system to include health & safety, near miss reporting and safety improvement programs
• Enabled quicker and more efficient root cause analysis of incidents

The real results

Ideagen Quality Management has significantly enhanced Whyte & Mackay’s compliance and quality management processes, ensuring better efficiency, control and standardization. 

Whyte & Mackay’s implementation of Ideagen led to:

• Compliance with standards such as BRC and ISO 45001 is much easier with all documentation able to be located quickly and easily before or during inspections
• Company-wide ownership of the quality system due to an easy-to-use Q-Pulse system
• System has since been extended to adopt health & safety, near miss reporting, and safety improvement programs
• Root cause of an incident can be surfaced and analyzed electronically and quicker than before
• As a business, Whyte & Mackay has become more proactive in terms of risk and safety management