Air Austral consolidates quality, safety and security with Ideagen

Introduction

Based in St Denis, Réunion, Air Austral operates scheduled and non-scheduled services from Réunion, transporting more than 700,000 customers each year. The airline was recently voted fifth in a list of global airlines by readers of the French magazine ‘Que Choisir’. Air Austral complies with multiple standards including EU-OPS 1, EASA Part-145, JAR-FCL, Part M, and IOSA.

The challenge

The challenge 

• Managing multiple quality and safety standards without a centralized framework 

• High administrative workload due to paper-based processes 

• Need to comply with a wide range of aviation standards and regulations 

The solution

Finding the right solution  

Air Austral selected Ideagen Quality Management for its: 

• Centralized platform to integrate safety, quality, and security 
• Customizable features tailored to the specific needs of an airline 
• Professional services for seamless system upgrade and user training  

Implementation and impact

Before, Air Austral struggled with managing multiple standards and a high volume of paperwork, leading to inefficiencies and compliance risks. The transition to Ideagen Quality Management provided a centralized, electronic solution that streamlined processes and improved compliance.  

This transformation enabled Air Austral to maintain high standards of safety and quality while efficiently managing their operations: 

• Consolidated safety, quality, and security management into a single system 
• Streamlined compliance with EU OPS, Part-145, Part M, JAR-FCL, and IOSA standards 
• Reduced administrative workload by digitizing and centralizing documentation 
• Enhanced incident management with the CA/PA and Incidents modules, covering audit findings, flight data monitoring, security, and maintenance quality control 
• Improved overall efficiency and effectiveness of their safety and quality management system 

Real results

Ideagen Quality Management has significantly enhanced Air Austral’s quality, safety, and security management processes, ensuring better efficiency, control, and compliance with industry standards: 

• Successfully managed compliance for high passenger volume: 700,000 passengers transported annually 
• Combined safety, quality, and security into one cohesive system. 
• Significantly decreased administrative paperwork, streamlining operations.