Streamlining document, audit, and CAPA processes

Introduction

DANS provides air traffic control, electronic engineering, and meteorology services at Dubai and Al Maktoum International airports. Supported by SERCO since 1967, DANS plays a crucial role in maximizing the capacity and throughput of aircraft and passengers in one of the world’s busiest aviation hubs

The challenge

DANS struggled with managing multiple disconnected systems, leading to duplicated information and inefficiencies:

• Lack of visibility and accountability in audits and CAPAs
• Complex and inconsistent document management with frequent data duplication
• Reliance on manual processes, causing delays in document approval and data retrieval

Finding the right solution

DANS sought a solution that could centralize their quality and safety processes. Ideagen was selected for its ability to electronically maintain and control documents, audits, and non-conformances. The solution provided centralized storage for people and training records, improving accessibility and accuracy. Additionally, Ideagen’s signature management and audit checklists streamlined document approval and audit processes.

Implementation and impact

DANS transitioned from a cumbersome, manual system to an automated, electronic one, revolutionizing their operations. The implementation led to substantial improvements in DANS’ operations: 

• Introduced formal document management processes with electronic signatures for faster approvals
• Streamlined audit processes with pre-determined checklists, significantly reducing audit times
• Enhanced management of non-conformances with set workflows and target dates, ensuring timely resolutions
• Centralized training records and people management, reducing duplication and improving record accuracy

The new system has not only improved efficiency but also ensured that they continue to deliver top-tier services to Dubai's airports, meeting the demands of a rapidly growing aviation sector.