The five KPIs every document controller should be measuring
Kay Oldham 
Date published: Jun 26, 23
In the world of document control, it is essential to assess performance and progress through key performance indicators (KPIs). KPIs are measurable values that are used to evaluate how well a process or department is performing against its stated goals. Document controllers must analyse these metrics to ensure they are achieving their objectives in an efficient and effective manner.
Document controllers should measure a variety of KPIs to properly gauge the success of their documents. While there is a huge variety of potential metrics you could consider, we’ve highted the five best for cutting through the noise to give you a clear overview of performance.
Accuracy of information
The accuracy of the information contained within documents is critical for any company. Document controllers should review reports on the completion rates for documents with accurate information and make sure that all errors have been corrected before submitting them to clients or customers.
Timeliness in processing requests
Document controllers need to be able to quickly turn around requests from customers or clients for changes, edits, or new updates within documents. This ensures all parties are on the same page when it comes to feedback on revisions and that deadlines are met.
Overall user satisfaction
Document controllers should track user satisfaction surveys as well as customer reviews regarding the quality and speed at which documents have been processed. This allows them to get an understanding of how their services are being received by customers so they can better tailor their processes for future improvements.
Number of successful revisions over time
It's important for document controllers to track the number of successful revisions they have completed over a given period of time so they can identify areas where improvement may be needed or additional training may be beneficial in order to improve workflow efficiency and productivity.
Cost savings achieved through document control
Finally, measuring cost savings achieved through document control procedures – such as streamlining processes, reducing manual labour hours, cutting down on printing costs – allows document controllers to determine how valuable an asset they are to the organisation.
When used together, these key performance indicators provide insight into how document control departments are performing while also helping identify areas where further improvement may be needed. By tracking these metrics closely, document controllers can ensure their services remain efficient and cost-effective while also providing excellent customer service when handling requests from external stakeholders.
Ideagen Huddle provides users with an array of features to enable them to track and analyse these important KPIs. The real-time analytics offered give document controllers – and the rest of the organisation – the confidence their document control procedures are thorough, accurate and efficient.
