Dubai Natural Gas Company Ltd introduce streamlined and centralized document control
The Dubai Natural Gas Company Ltd (Dugas) has played an integral role in the development of Dubai and has a 30 year history which reflects a resourceful commitment to its people and its future.
The Dubai Natural Gas Company Ltd (Dugas) based just outside the Jebel Ali Free Zone, Dubai Natural Gas Company Ltd’s strength is demonstrated in its planning, engineering, construction, operations, maintenance and management of complex infrastructure and industrial facilities.
They are now an established presence in the oil, gas and petrochemical industry in the Gulf and Middle East, becoming a fully diversified organisation while managing quality and safety with efficiency and cost effectiveness.
In order to improve quality throughout the business, and in particular the management of their documentation, Dugas required a quality management solution (QMS) which would improve document control and ensure limited use of hard copies.
About Dubai Natural Gas
Dugas’ ISO co-ordinator said: “As an organisation of this size and stature, we had a lot of documentation which was required to be managed and this was done manually. However, the issues we were facing were that hard and soft copies of documentation were being created, reviewed and then distributed with limited or no control.
We had to centralise the management of our documentation to ensure that we were in total of control of reviews and versions of documents that were important to the business – that way we could ensure that all staff were working from the correct revision of a particular document.
“Helping us introduce managed and controlled processes around our documentation was the most important requirement.
As well as this, the company were introducing internal audits, therefore, the new system had to help us plan, schedule and manage audits, calibrate our assets and improve overall asset management. It also had to help us record and keep on top of customer complaints.”
About Dubai Natural Gas
Dugas’ ISO co-ordinator said: “As an organisation of this size and stature, we had a lot of documentation which was required to be managed and this was done manually. However, the issues we were facing were that hard and soft copies of documentation were being created, reviewed and then distributed with limited or no control.
We had to centralise the management of our documentation to ensure that we were in total of control of reviews and versions of documents that were important to the business – that way we could ensure that all staff were working from the correct revision of a particular document.
“Helping us introduce managed and controlled processes around our documentation was the most important requirement.
As well as this, the company were introducing internal audits, therefore, the new system had to help us plan, schedule and manage audits, calibrate our assets and improve overall asset management. It also had to help us record and keep on top of customer complaints.”
It’s not just overall document management that Quality Management has had a positive effect on. The modules within the product – such as audit, assets, customers and people – have allowed Dugas to manage the business electronically.
How did Quality Management help Dubai Natural Gas Company streamline document control?
The modules within the product – such as audit, assets, customers and people – have allowed Dugas to manage the business electronically.
We can schedule and plan audits, follow up on any corrective actions highlighted through the CA/PA module – including customer feedback – which has then in turn improved our overall reporting and analysis capability across the company.
We also successfully manage the processes around our ISO 9001:2008 certification completely through Quality Management, which has led to our QMS becoming 90 per cent paperless.
“Quality Management QMS is now embedded within our culture at Dugas,” said the ISO coordinator. “It has helped us improve our quality management – and in particular document control – tenfold since deciding to implement the product.
t is very user friendly which means it is hugely enjoyable to use and has made it easier to monitor our entire quality management system.
The approval process and email reminder capability built into the system has helped us introduce an easy but effective document control process throughout the company. “We implemented the product in 2000 and have now been a customer for 21 years.
It has helped introduce better internal communication, streamlined our document control processes and improved our overall reporting and analysis of the business.
“Quality Management has encouraged a culture of improvement and ownership within Dugas, so much so that when our staff log into the system they immediately complete their outstanding actions – which in turn improves the entire QMS, therefore improving the business.”
A central quality management product allows Dugas to manage all of their processes around document, audit and CA/PA in one place.
Dugas has continued to experience the benefits of the solution each year since becoming an Ideagen customer more than a decade ago, continually reducing the workload around their documentation
It has been adopted thoroughly by our entire workforce and is used every day. We have never had any issues with Quality Management or Ideagen and have received excellent support and communication whenever we have required it.
We are very pleased with the product and the massive impact it has had on Dugas – it has been great value for money and has proved to be an excellent return on our original investment.”
Quality Management has encouraged a culture of improvement and ownership within Dugas, so much so that when our staff log into the system they immediately complete their outstanding actions – which in turn improves the entire QMS therefore improving the business.
Benefits
Streamlined document control organization-wide
Improved reporting and business performance analysis
90% paperless organization
Encouraged individual ownership of overall QMS
Improved internal communications
Create a system for successful quality management
Contact us to find out how you could introduce streamlined and centralized control within your organization.
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