Callidus achieve a 20% timesaving using digital forms, speeding up their decision making process
Callidus Process Solutions provides total high-end flow control solutions to the mining, oil and gas, and renewable energy industries.
Headquartered in Perth, Western Australia, Callidus employs more than 300 people across eleven facilities throughout the Asia Pacific and East Africa regions. They have provided valve management services to the mining and oil and gas industries since 1997.
We spoke to Jason Cavallaro, who is the IT and Digital Director at Callidus Process Solutions. Jason has a background in IT management and over two decades of experience in the field. When he joined Callidus, he was tasked with overhauling their IT processes to make the organization more efficient and to prepare their systems for growth.
Callidus have been an Ideagen Quality Management user for more than eight years.
They were previously using version six of our on-premise quality management solution.
Part of their roadmap was to transition their quality management software from an on-premise version to a cloud solution.
This need was identified because cloud services are significantly easier to manage and support at remote locations – a crucial consideration for everyday operations at Callidus.
They spoke of the implementation of the product: “The transition process was smooth and straightforward considering the time difference.”
One of the beauties of the transition was that no training was required. Teams/persons were able to figure how to use the new system on their own with only the occasional question.
Following a discussion with their account manager and the customer transitions team, during which an agreement was reached on the transition process, dates were scheduled to perform the work required.
According to Jason, only two people were required internally to manage the transition.
To complete the switch, an approximate total of just 30 hours of work spread over a couple of days were necessary to ensure the system was up and running, with everyone across the organization having access and being aware of the changes.
The main concern for Callidus as part of the transition was data security around data hosting and how it would affect the security of their system.
Prior to the transition, they inquired with the Australian Cyber Security Center
(ACSC) – which Callidus are a member of – to consult about where their eQMS data could be stored.
They received clearance that Ideagen’s cloud services are fully in line with Australia’s cybersecurity laws.
Key benefits
No additional training needed
Team members were easily able to figure out the new system on their own, making for a smooth transition.
Simplified existing processes
Now that they are receiving incident responses much quicker, it's a lot easier to review non-conformances.
Speeding up the decision making process
Response times have been cut down from 5 to 4 days, making for a 20% timesaving on average.
Greater flexibility and convenience in using the system
The browser-based system means users can access it anytime, anywhere making it much easier to complete tasks.
As part of their transition, Callidus looked to adopt additional features offered in Ideagen Quality Management’s latest version.
They adopted the incidents and occurrences module, which unlocked the ability to create custom forms that can be filled offline on different devices.
By using digital forms, they receive responses quicker, and this has made the process of reviewing non-conformances much easier.
According to its users, the module has made the product more dynamic and allowed them to tailor the system to the needs of the organization.
But the real win for Callidus is that this has resulted in a 20% timesaving by cutting response times from 5 down to 4 days on average, speeding up the decision-making process.
Additionally, users have reported the ease-of-use brought on by the browser-based infrastructure of the system. The convenience of being able to access the system from anywhere, at any time, provides much needed flexibility for users.
The transition to the SaaS based product offers greater scalability/reliability, money saving, less service tickets, and it's easy to use and onboard.
The IT team at Callidus have also reported monetary savings, including 25 hours per month saved on average by not having to maintain a server.
This means crucial manpower and financial resources can be reallocated to other company priorities.
When asked what the greatest benefit of the transition to a SaaS version of Ideagen Quality Management has been, Jason commented that it is: “greater scalability/reliability, money saving, less service tickets, and easy to use/onboard.”
He is also happy to recommend the product and is always exploring new ways to utilize the system to produce the best results possible for the organization.
To learn more about how Ideagen software solutions enhance quality, safety and compliance - protecting your reputation and consumers - visit our Quality Management solution pages.
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