Streamlining performance management

Introduction

West Dunbartonshire Council, located in Scotland, is dedicated to providing high-quality services to its community. The council manages a range of services, including education, social care, and infrastructure, striving for excellence and continuous improvement.

The challenge

• Need for a centralized system to manage and monitor performance data
• Difficulty in ensuring accountability and responsibility for performance indicators (PIs) and actions
• Requirement to efficiently publish and update performance data for public and internal stakeholders

Finding the right solution

West Dunbartonshire Council selected Ideagen Risk Management for its:

• Comprehensive performance management and reporting capabilities
• User-friendly interface for scorecard management and data visualization
• Automated web publishing feature to streamline data dissemination

Implementation and impact

Before, West Dunbartonshire Council faced challenges with fragmented performance management processes and manual data entry. The transition to Ideagen Risk Management provided a centralized and automated solution that enhanced data accuracy, accountability and public transparency.

This transformation empowered the council to focus on strategic improvements and deliver better services to the community:

• Implemented scorecards to align with the hierarchical structure of the SOA, enabling effective monitoring of local outcomes
• Used the Web Publishing module to automatically update and publish performance data to their public website, eliminating the need for manual entry
• Leveraged trend graphs and benchmarking data for accurate target setting and performance analysis
• Created a Knowledge Bank within the tool, linking to external guidance and best practices to support performance management
• Improved user responsibility and accountability by assigning specific actions and PIs to individual users, customizing their home pages for relevance