Heineken brews a global auditing process to perfection

The challenge

Heineken has been innovating since 1864, when their founder embraced the latest brewing technology to create a premium lager. 

Since then they’ve grown into a household name with 25 million Heineken consumed every day across the planet. But their commitment to using technology to drive efficiency, quality and standardization remains. 

As Heineken expanded, so did the complexity of its auditing needs. Faced with the challenge of harmonizing audit practices across diverse locations, Heineken needed centralized system which not only improved the accuracy and reliability of audits but also empowered teams with real-time data and insights, fostering a culture of continuous improvement and compliance.

The problems Heineken were trying to solve included:
•    Diverse and inconsistent audit practices across multiple locations
•    Difficulty maintaining a common methodology
•    Need for a scalable tool to manage global audits

The solution

Heineken needed a solution that offered:
•    Flexibility to adapt to Heineken's unique audit processes
•    Centralized management of audit activities
•    User-friendly interface, enhancing adoption and visibility

The implementation

Making the change brought significant improvements:
•    Consistent auditing methodology compliant with international standards
•    Simplified deployment with automatic updates
•    Optimized performance across various network speeds, including offline functionality
•    Enhanced global visibility and control over audit processes

The outcome

Heineken’s uncompromised drive for quality and perfection – both in their beer and their processes – led to:

•    Consistent auditing methodology
•    Simplified global deployment
•    Optimized performance and offline capabilities